Policies and Warranties
All our handcrafted fine leather purses, bags, satchels, briefcases, and wristlets come with a limited 1-year limited warranty.
Upon registering your handbag (if you purchased it from a retailer or in person at show); or if you placed an order online on our website or Etsy shop, Alford Designs Limited, LLC will warranty your purchase against workmanship and structural defects for one full year from date of purchase or if the item is shipped, it will be from the date that you received your item.
When sending an item in for repairs, a valid sales receipt must be included to show your product was purchased within the warranty period. Once your product is inspected and a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.
Alford Designs Limited, LLC reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third party unauthorized dealer.
Custom Order Policy
Orders that are custom created that have initials, names, or emblems that have been embroidered, vinyl iron-on, embossed, sewn, or printed may not be returned. Basically, anything that we would be unbable to resale or stock in our inventory. It is important for you to double-check the order prior to placing it. However, if it is our error, we will be happy to replace the item proptly.