Policies and Warranties
We offer products both as retail and as wholesale. Items ordered which are custom ordered may not be returned.
All our handcrafted items come with a limited 1-year limited warranty.
Upon registering your handbag, Alford Designs Limited, LLC will warranty your purchase against workmanship and structural defects for one full year from date of purchase.
When sending an item in for repairs, a valid sales receipt must be included to show your product was purchased within the warranty period. Once your product is inspected and a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.
Alford Designs Limited, LLC reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third party unauthorized dealer.